www.mintfeet.co.uk is the ICANN registered domain of a professional foot health family business.

Information and Data that we collect

We collect information in multiple ways, including when you provide information directly to us; when we passively collect information from you, such as from your browser or device; and from third parties.

 

We may hold data about the following people;

• Employees
• Patient clients and service users
• Suppliers and service providers
• Advisers, consultants and other experts
• Complainants and enquirers

 

Type of Information and Data that we collect

Information you provide directly to us;

We will collect any information you provide to us. We may collect information from you in a variety of ways, such as when you: (a) create an online account, (b) make a donation or purchase, (c) contact us or provide feedback, (d) complete and submit one or more of our online forms, or (e) subscribe to our newsletter. This information may include but is not limited to your name, email address, phone number, mailing address, payment information and your geographic location.

 

We only collect information from you that is relevant to providing you with our services. In particular, we may collect the following information from you which is defined as ‘personal data’:

• Personal details 

• Names (Forenames and Surnames)

• Telephone numbers

• email addresses

• Physical addresses

 

Information that is automatically collected

Device Usage information:

We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyse (a) device information such as IP addresses, location information (by country and city), unique device identifiers, IMEI and TCP/IP address, browser types, browser language, operating system, mobile device carrier information, and (b) information related to the ways in which you interact with the Services, such as referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of the Services, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. As described further below, we may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

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Cookies and Other Tracking Technologies;

We also collect data about your use of the Services through the use of Internet server logs and online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (a) recognize your computer; (b) store your preferences and settings; (c) understand the web pages of the Services you have visited and the referral sites that have led you to our Services; (d) enhance your user experience by delivering content• specific to your inferred interests; (e) perform searches and analytics; and (f) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. We may also use tracking technologies in our license buttons and/or icons that you can embed on other sites/services to track the website addresses where they are embedded, gauge user interaction with them, and determine the number of unique viewers of them. If you receive email from us (such as the newsletter, campaign updates, or other ongoing email communications from), we may use certain analytics tools, such as clear GIFs, to capture data such as whether you open our message, click on any links or banners our email contains, or otherwise interact with what we send. This data allows us to gauge the effectiveness of our communications and marketing campaigns. As we adopt additional technologies, we may also gather additional information through other methods.

 

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the "Help" section of your browser for more information. Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.

 

For more information about how we use cookies, please read our Cookie Policy.

 

Special Categories of Data we collect

We may also collect information that is referred to as being in a ‘special category’.

This could include:

• Physical or mental health details and records

 

Why we collect these types of Data

The basis on which we process your personal data is one or more of the following:

• It is necessary for us to provide you with our services
• It is necessary for us to comply with a legal or regulatory obligation
• For promotions and or marketing of our services
• You have given us your consent (this can be withdrawn at any time provided that the data is not being processed or retained to comply with a legal or regulatory obligation)

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How we use your Data

We may use your information for the following purposes:

• For provision of our services collected via our website, or by other means with your consent
• For promotions and or marketing of our services collected via our website, or by other means with your consent
• For maintaining/updating our accounts and records to ensure you receive the best services

 

Who we share your information with

There are very strict rules about who we can share your information. These may include:

• Medical experts
• Other Health care professionals
• Insurers

 

How long we keep your information

• Under UK law, we are allowed and expected to keep your information throughout the period of time that we are providing our services to you and afterwards for a period of up to seven years. 

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Information from third parties

The extent permitted by law, we may also collect information from third parties, including public sources, social media platforms, and marketing and market research firms. Depending on the source, this information collected from third parties could include name, contact information, demographic information, information about an individual' s employer, information to verify identity or trustworthiness, and information for other fraud or safety protection purposes.

 

Security arrangements

• We shall ensure that all the information that you provide is kept secure, using appropriate safe measures of both electronic (soft copy) and physical (hard copy) to the best of our ability. ​

• We cannot be held responsible for any loss of personal details by way of force majeure.

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How do we use your information

We may use the information we collect from and about you to;

Fulfil the purposes for which you provided it.
Provide and improve the Services, including to develop new features or services, take steps to secure the Services, and for technical and customer support.
Fundraise, accept donations, or process transactions.
Send you information about your interaction or transactions with us, account alerts, or other communications, such as newsletters to which you have subscribed.
Process and respond to your inquiries or to request your feedback.
Conduct analytics, research, and reporting, including to synthesize and derive insights from your use of our Services.
 

Comply with the law and protect the safety, rights, property, or security of mintfeet, the Services, our users, and the general public; and
Enforce our Terms of Use, including to investigate potential violations thereof.

Please note that we may combine information that we collect from you and about you (including automatically collected information) with information we obtain about you from our affiliates and/or non affiliated third parties, and use such combined information in accordance with this Privacy Policy.

We may aggregate and/or de-identify information collected through the Services. We may use de- identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes.

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When We Disclose Your Information

We may disclose and/or share your information under the following circumstances:

 

Service Providers

We may disclose your information with third parties who perform services on our behalf, including without limitation, event management, marketing, customer support, data storage, data analysis and processing, and legal services.

 

Legal Compliance and Protection of Creative Commons and Others

We may disclose your information if required to do so by law or on a good faith belief that such disclosure is permitted by this Privacy Policy or reasonably necessary or appropriate for any of the following reasons: (a) to comply with legal process; (b) to enforce or apply our Terms of Use and this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) enforce our Charter including the Code of Conduct and policies contained and incorporated therein, (d) to respond to your requests for customer service; and/or (e) to protect the rights, property, or personal safety of mintfeet, our agents and affiliates, our users, and the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.

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Business Transfers

As we continue to develop our business, we may engage in certain business transactions, such as the transfer or sale of our assets. In such transactions, (including in contemplation of such transactions, e.g., due diligence) your information may be disclosed. If any of our assets are sold or transferred to a third party, customer information (including your email address) would likely be one of the transferred business assets.

 

Affiliated Companies

We may disclose your information with current or future affiliated companies.

Consent

We may disclose your information to any third parties based on your consent to do so.

Aggregate/De-identified Information

We may disclose de identified and/or aggregated data for any purpose to third parties, including advertisers, promotional partners, and/or others.

Legal Basis for Processing Personal Data

The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose information that can be directly linked to or used to identify you. To the extent those laws apply, our legal grounds for processing such information are as follows:

To Honour Our Contractual Commitments to You

Much of our processing of information is to meet our contractual obligations to provide services to our service users.

Legitimate Interests

In many cases, we handle information on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, these include:

• Customer service

• Marketing, advertising, and fundraising

• Protecting our users, personnel, and property

• Managing user accounts

• Organising and running events and programs

• Analysing and improving our business

• Managing legal issues

 

We may also process information for the same legitimate interests of our service users and business partners.

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Legal Compliance

We may need to use and disclose information in certain ways to comply with our duty bound legal obligations.

Consent

Where required by law, and in some other cases where legally permissible, we handle information on the basis of consent. Where we handle your information on the basis of consent, you have the right to withdraw your consent; in accordance with applicable law.

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Online Analytics

We may use third party web analytics services (such as Google Analytics) on our Services to collect and analyse the information discussed above, and to engage in auditing, research, or reporting. The information (including your IP address) collected by various analytics technologies described in the "Cookies and Other Tracking Technologies" section above will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third party website from which you arrive to our Site, analysing usage trends, assisting with fraud prevention, and providing certain features to you. To prevent Google Analytics from using your information for analytics, you may install the official Google Analytics Opt out Browser Add on.

 

Your rights of this policy

You have the following rights under the GDPR and it's seven principles of;

1. Lawfulness, Fairness and Transparency | 2. Purpose Limitation | 3. Data Minimisation | 4. Accuracy | 5. Storage Limitations | 6. Integrity and Confidentiality | 7. Accountability

• You have the right to be informed
• You have the right of access
• You have the right of rectification
• You have the right to erasure
• You have the right to restriction of processing
• You have the right to object
• You have the rights concerning automated decision making and profiling

 

However, some of these rights, as sated above, are subject to an overriding obligation to comply with legal requirements and regulations in the UK

 

Your rights of access

• You have a right to see the information we hold about you
• To access this information, you will need to provide a request by email info@mintfeet.co.uk to our data protection officer, together with proof of identity, this may take up to 30 days or more for compliance reasons.
• We will usually process your request free of charge and within 30 days, however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months, if we incur difficulty in retrieving your information or if the request is manifestly unfounded or vexatious and/or is very complex.

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Your Choices and Data Subject Rights

You have various rights with respect to the collection and use of your information through the Services, those choices are as follows:

• Email Unsubscribe

• Formal written request as described above through "Your rights of access".

 

To make a complaint

• If you wish to make a complaint about how we are using your information or how we have responded to your request then initially you should write to us by email, to info@mintfeet.co.uk
• If your complaint remains unresolved then you can contact the Information Commissioner’s Office, details available at www.ico.org.uk

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END. Thank you.